Citizen & Business Surveys
The City of Victoria conducts regular surveys to solicit input from randomly selected residents of the City of Victoria to learn about their quality of life perceptions, customer satisfaction levels with City services, programs, and facilities, project priorities, and municipal funding and spending.
Citizen Surveys have been conducted in 2003, 2005, 2008 and 2010, and will occur every 3 years. In 2010, the City implemented a Business Survey for the first time to obtain information from the business community regarding perceptions of municipal services/programs, spending, conditions, and regulations that affect them.
Information gained from both surveys will assist the City to focus on issues, policies, services and practices that hinder or support the community and/or businesses, as well as inform the City in its service delivery, planning and budgetary processes.
Data from the Surveys is used to:
- Gauge satisfaction with services, facilities and communications over time
- Identify and address priorities, needs, and issues that most influence perceptions of the city and quality of life
- Inform strategies and plans
- Allocate resources and align service delivery options to meet community needs
- Establish performance baselines and targets
