Strategic Plan

Our Bright Future: City of Victoria 2013 to 2015 Strategic Plan

The 2013-2015 Strategic Plan is the road map that will guide Council and staff towards our shared vision for the future - a plan to get us from where we are today to where we want to be as a city. This plan will ensure a continued focus on improving performance and results in four strategic areas, each with a set of goals and strategies, and key initiatives that translate those goals into specific actions.

View the 2013 to 2015 Strategic Plan

View the Strategic Plan overview [PDF - 216 KB]

Strategic Plan Highlights

Our Vision:

Victoria is a vibrant, richly diverse and sustainable city, built upon our heritage and unique lifestyle.

Our Mission is to:

  • Make the City of Victoria a leader in social, economic and environmental sustainability
  • Deliver quality services that are critical to the well-being and quality of life of Victorians

Our Values:

  • Respect: We respect the dignity of others at all times.
  • Integrity: We are fair, ethical and honest.
  • Openness: We are accessible and transparent.
  • Collaboration: We welcome the opinions and expertise of our citizens, businesses and partners.
  • Inclusivity: We honour and celebrate our diversity.
  • Compassion: We are caring and treat each other with kindness.

Four Strategic Areas:

  • "Our City Government" focuses on Council decision-making and the organization's performance.
  • "Our Community" concentrates on issues of livability and social well-being.
  • "Our Economy" focuses on what is needed to encourage economic growth and vitality.
  • "Our Environment" targets our ability to protect and sustain the natural and built environment and reduce our ecological impact.

Our Service Principles:

  • Future oriented: We consider the needs of future generations when making decisions today.
  • Open and Accountable: We listen, continually measure our performance and communicate the results.
  • Responsive: We go the distance to provide easy access to information and services.
  • Continuous Improvement: We embrace innovation, best practices, and continuous learning.
  • Value for money: We strive to deliver high quality services and excellent value for your tax dollars.

Priorities for 2013 to 2015

  • Enhance community well-being
  • Improve financial sustainability
  • Strengthen the economy
  • Enhance customer service
  • Foster informed and open decision-making