Stormwater Management

The stormwater system helps to manage rain and runoff in our city.

Apply for Rainwater Rewards

Are you interested in managing rainwater more sustainably and saving some money? Rainwater Rewards have been designed to encourage property owners to consider managing rainwater when undertaking other improvements to their properties. Learn more about the Rainwater Rewards program.

About the New Stormwater Utility Bill

The first annual stormwater utility bill was sent out to property owners in October. Previously, stormwater fees were collected through your property tax. The new utility is a user-pay system, connecting the impact a property has on the stormwater system directly to the bill. Learn more about your stormwater utility bill.

What is Stormwater?

Stormwater is rain that lands on hard surfaces and then flows into drains and pipes.

The stormwater system helps to manage the rain and runoff in Victoria, including:

  • Reducing flooding by moving excess stormwater away from properties
  • Separating some of the oil, metals, sand and soil that would otherwise flow into our waterways and ocean
  • Use rain as a resource, capturing it for reuse in landscaping or slowing, cleaning and releasing it back into the natural water table
  • Increasing our ability to deal with a changing climate and rainfall patterns

Learn more about our stormwater system.


If you have any questions about the stormwater utility or the Rainwater Rewards program please contact the Stormwater Specialist at 250.361.0443 or

Emergency Contact Information

Flooding and Blocked Storm Drain Grates: Please call the 24-hour line at 250.361.0400 for assistance.

For non-emergencies please use the service request form.

Related Links

Rainwater Rewards Program
Stormwater Utility
Our Stormwater System
Emergency Contact Information