Departments > Finance Department > Controller Division > Utilities > Billing Information

How do I contact utility billing?
E-mail Us
Telephone: (250)361-0226
Facimilie: (205)361-0214 (attention utility billing)

Moving?
If you are moving please contact utility billing for a special reading, at (250) 361-0226.

Name or address change?
If you are changing your name or mailing address please contact utility billing, at (250) 361-0226.

How often are utilities billed and what are the billing dates?
Utilities are billed every 4 months; there are 4 different billing groups: Jan, May and Sep15th; Feb, Jun and Oct15th; Mar, Jul and Nov15th; Apr, Aug and Dec15th.

When is my utility bill due and what happens if I can't pay?
The utility bill is due and payable 45 days from the date of their billing. A 5% penalty will be imposed on overdue accounts. At December 31st any outstanding amount billed before November will be transferred to the property tax roll as property arrears.

What happens when an outstanding utility amount is transferred to the property tax roll?
It owes on the property taxes as arrears on the property. Interest accumulates at the going tax rate from the 1st of January until the date of payment is received.

Is GST included on the utility bill?
No, utilities are exempt from GST.

What charges are on the utility bill for City of Victoria properties?
Water consumption, water service charge, sewer, and residential garbage if applicable.

Does the City of Victoria bill Esquimalt properties?
Yes, the City owns and maintains the Esquimalt waterworks system.

What charges are on the utility bill for Esquimalt properties?
Water consumption and water service charge only, sewer and garbage are billed on Esquimalt property taxes.

Is it customary for the tenant or the owner to receive the utility bill?
The tenant, property manager or the owner can receive the utility bill, but the owner is always responsible for any outstanding amounts.

Is a new owner responsible for arrears on the utility bill prior to the possession date?
Utilities are a charge against the property and any outstanding amounts incurred by the previous owner stays outstanding against the property to where the water was delivered.

Is a new tenant responsible for arrears on the utility bill prior to their occupancy date?
A new tenant is not responsible for arrears owing prior to their occupancy date, but this amount will stay outstanding on the bill until it is paid. It is the owners' responsibility.

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