Utilities > Sewer and Drain

Flooding
Call (250) 361-0400 to report instances of flooding.

Plugged Sewers/Drains
Call (250) 361-0415 or (250) 361-0400 to get assistance and information regarding plugged sewers or drains.

Plumbing Reimbursements
Call (250) 361-0411 for questions regarding plumbing reimbursements.

Online Complaint Form
For non-emergencies please use the service request form.

Schedule of Fees for Service Collection
Download - [PDF 561KB]

FAQ

Below are some frequently asked questions about Victoria’s sanitary sewer and storm drain systems.

Q. Can I find out information such as location, depth, size and grade (slope) of sewer and drain mains and laterals?
A. Yes, this information can usually be provided over the phone by calling (250) 361-0313. Alternatively, computer printouts and drawing photocopies can be provided in person.

Q. I am going to be digging/drilling. Can you field locate your services for me?
A. No, the City does not perform field locates for our services. However, we will provide you with location information to help you determine where to dig or drill. Call (205) 361-0313. For information on other utilities such as telephone, gas or hydro, you must contact the appropriate utility company.

Q. How can I determine if I am connected to the City’s storm drainage system?
A. We can usually provide this information over the phone, but sometimes it is not possible to be certain of a connection until a dye test is conducted.

Please see the Dye Test Information Sheet - [PDF 80KB] for more details on the procedure and to the Schedule of Fees for Service Connections - [PDF 561KB] for associated costs.

You can also try looking for a "Y" or a "D" stamped in the sidewalk in front of your house. A "Y" indicates the location of a sewer lateral and the "D" marks the storm drain lateral.

Q. How do I apply for a new storm drain or sanitary sewer service lateral and how much will it cost?
A. We have a Schedule of Fees for Service Connections - [PDF 561KB] containing a list of costs for new service laterals. To apply for the connection you must come to the Engineering Department in City Hall and we will assist you in making the application.

It is important to note that the fee is payable at the time the application is made. Also, you should come prepared with an understanding of the depth and location at which you would like the service installed.

Q. I have found an existing service lateral; may I connect to it rather than having a new service installed?
A. No. An existing service may not be reused without first being tested by the City. If the service passes the City’s test then it may me reused; otherwise it will be capped off and a new service must be purchased.

Refer to the Service Connection Test for Reuse Information Sheet - [PDF 185KB] for details of the procedure and to the Schedule of Fees for Service Connections - [PDF 561KB] for associated costs.

For more information about Victoria’s sanitary sewers and storm drains, call (250) 361-0313 or E-mail Us.

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