Water Rates
Information on water rates can be found on the CRD Website.
Leaks
Call (250) 361-0400 to get assistance and information regarding water leaks.
Online Complaint Form
For non-emergencies you may use the service request form.
Water Conservation
Information on water conservation can be found on the CRD Website.
Water Quality
Information on water quality can be found on the CRD Website.
Sooke Reservoir Storage Summary
Information on the current storage volumes of the Sooke Reservoir can be found on the CRD Website.
Cross Connection Control
Information on Cross Connection Control can be found on the CRD Website.
F.A.Q.
Q. Can I find out information such as location and size of my water service?
A. The size of your existing service can usually be given verbally over the phone by calling (205) 361-0313. The most reliable way of locating your service is to find the water meter on the sidewalk or boulevard in front of your property; the water line will generally run in a straight line between the meter and the house.
Q. How do I apply for a new water service and how much will it cost?
A. We have a Schedule of Fees for Service Connections - [PDF 587KB] containing a list of costs for new service laterals. To apply for the connection you must come to the Engineering Department in City Hall and we will assist you in making the application. It is important to note that the fee is payable at the time the application is made. Also, you should come prepared with an understanding of the size of service required and the location at which you would like the service installed.
Q. I am going to be digging/drilling; can you field locate your services for me?
A. No, the City does not perform field locates for our services. However, we will provide you with accurate location information to help you determine where to dig or drill. Call (250) 361-0313. For information on other utilities such as telephone, gas or hydro, you must contact the appropriate utility company.
Q. How can I determine what size of service I will need?
A. You will need to hire a plumber or an engineer to calculate your water demand and recommend a service size, the City will not do this for you. For additional help with this you may speak to a City Plumbing Inspector by calling (250) 361-0345.
For More Information
For more information regarding existing sewer and drains, please call (250) 361-0313 or e-mail E-mail Us
