Contact Us

Below you'll find a list of frequently accessed numbers at the City. Other contact options are also available.

The Public Service Centre at City Hall is open 8 a.m. - 4:30 p.m., Monday to Friday.
Development Services and Permits Counter is open for drop-in appointments from 8 a.m. to 4:30 p.m., Monday to Friday.

• Department Directory
• Service Request Form
• General Feedback Form
• Event Feedback Form
• Have Your Say 

Contact Information

• City Hall Switchboard 250.385.5711
• Media Inquiries 250.896.5325  
• Public Works 250.361.0400 (24 hours)
  
  
• Animal Control 250.414.0233
• Archives 250.361.0375
• Business Hub 250.361.0629
• Business Licensing 250.361.0572
• Business Licence Inspector 250.361.0215
• Bylaw Services 250.361.0215
• City Manager's Office 250.361.0202
• Crystal Pool and Fitness Centre 250.361.0732
• Engineering and Transportation 250.361.0300
• Fire (non-emergency) 250.391.6624
• Garbage Collection 250.361.0400
• Graffiti Hotline 250.361.0466
• Legislative Services 250.361.0571
• Mayor's Office 250.361.0200
• Parking 250.361.0260
• Parks 250.361.0600
• People and Culture 250.361.0232
• Permits and Inspections 250.361.0344
• Property Tax Inquiries 250.361.0228
• Public Works 250.361.0400
• Royal Athletic Park 250.361.0373
• Save-on-Foods Memorial Centre - Arena Administration 250.220.2600
• Save-on-Foods Memorial Centre -  Box Office 250.220.7777
• Save-on-Foods Memorial Centre - Skate Shop 250.414.4732
• Supply Management/Purchasing 250.361.0273
• Victoria Conference Centre 250.361.1000
• Water/Utility Billing 250.361.0226

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