Resources for Residents

Below are helpful resources and information for residents during the COVID-19 pandemic. 

City Hall 

As of July 2, 2020, you can visit the Public Service Centre in person to make financial transactions. You are no longer required to make an appointment. 

Located on the ground floor, the Public Service Centre is open Monday to Friday from 8 a.m. – 4:30 p.m. excluding statutory holidays. Upon arrival, please line up outside the Pandora Avenue entrance of City Hall. Ambassadors will be there to greet you. You will exit the building into Centennial Square. Learn more. 

Ways to Pay Your Property Taxes
Check out this helpful video on ways to pay your property taxes. Learn more

Development Services and Permits

The Development Services and Permits counter on the second floor will continue to provide service by appointment only. Planning is underway for re-opening at a later date.

The public can call 250.385.5711 for general information.

Recreation

  • The Crystal Pool and Fitness Centre is set to open in January 2021 under the Parks and Recreation COVID-19 Recovery Plan, and recreation opportunities continue at Royal Athletic Park. Learn more.
  • The City’s outdoor recreation facilities such as playgrounds, sports fields and tennis courts are open for public use, and groups such as sports teams can make field bookings. Learn more.

Outdoor Physical Distancing Measures

  • Beacon Hill Park - Some roads in the park are open to pedestrian use only to increase opportunities for physical distancing while enjoying the park and staying active. Most parking lots remain open and accessible parking stalls have been added. Learn more.
  • Physical Distancing on Local Streets - In April 2020, the City created more usable space for pedestrians along local streets to ensure people can practise physical distancing. Learn more.

 City Services 

  • MyCity Online can be used for many online payments and services.

  • Engagement Events - Following the advice from BC’s Public Health Officer for physical distancing and avoiding large groups, the City has postponed all in-person public engagement events until further notice. This includes any scheduled open houses, workshops and meet-ups. For updates on engagement projects, click here

  • Saturday Garden Waste Drop-off is open on Saturdays from 7 a.m. - 2 p.m. at the Public Works Yard, with measures in place to allow safe operations and physical distancing. Please be prepared for longer than usual wait times given the new measures in place and increased volumes of garden waste for drop-off. Learn more

  • UPDATE: Parking Rates Downtown
    • City Parkades:
      • Fees have been reduced to $1 per hour with a $5 day rate at the City's Broughton, Johnston and View Street Parkades. 
      • Fees have been reduced to $1 per hour with a $9 day rate at the Bastion Square (Yates Street) and Centennial Square Parkades.
      • In City parkades, monthly options are available at $85 per month
    • On-street parking:
      • 90 minute restrictions in parking zones downtown have returned with an increase to $2 per hour. Learn more
  • Victoria Conference Centre events will not proceed until further notice. Learn more.

City Initiatives

  • Financial Relief - On Thursday, April 9, City Council made amendments to the 2020 Budget to deliver a financial relief package to help those in the community who may be experiencing financial hardship due to the COVID-19 pandemic:
    • Zero per cent tax increase from the City this year for residential or commercial ratepayers
    • The deadline to pay property taxes has been extended to August 4 and a reduced penalty has been put in place for late payment. Property Tax Notices will be mailed out the week of June 14. Learn more
    • The deadline for utility bill payments has been extended to 90 days
  • Build Back Victoria - The City has developed initiatives to assist businesses with their re-opening and recovery through a permit process to expand operations and services outdoors in public space. Learn more.

  • Economic Stimulus - Council has invested $575,000 in economic stimulus grants:
    • Strategic Plan Grants - Council increased the funding for the current intake of this grant program by $100,000, as well as allotting $250,000 for a second round to encourage the community to bring forward creative project proposals with a specific focus on recovery from the COVID-19 pandemic. Deadline for submissions is July 15. See details here
    • My Great Neighbourhood Recovery Grants - An additional $100,000 has been added to this grant stream for community-led projects that focus on resiliency and recovery. Learn more
    • Everyday Creativity Grants - This new program increases access for everyone to be creative and enjoy the arts. A total of $125,000 is available and grants will encourage applicants to provide new creative programs to engage citizens in the arts and encourage broad participation and learning opportunities. Learn more.
  • Get Growing, Victoria! City Parks staff are temporarily using the Beacon Hill Park nursery to grow vegetable and herb seedlings for people in the community who need them most. Learn more
  • Support for DVBA - Victoria City Council iscontinuing its support of the Downtown Victoria Business Association to enable the organization to focus on supporting local businesses through the pandemic. In July, Council will pay the DVBA the annual levy the City collects from businesses, even though Council has extended the property tax deadline to August 4. Learn more

  • On March 26, Council passed a motion requesting the Province take measures to provide rent relief and a ban on evictions for small business and non-profits during the provincial state of emergency on an urgent basis. Learn more.

  • On March 19, Victoria City Council passed a number of important measures to support residents, local business and the non-profit sector facing hardship during the COVID-19 pandemic. Learn more.

Federal and Provincial Government Supports

The federal and provincial governments are offering a range of resources to those who are experiencing financial hardship due to the COVID-19 pandemic. Learn what is available to you.

Help for Vulnerable Populations

In November 2020, Council created the one-time Emergency Social Services Grant to help provide hygiene and emergency social services to those sheltering in parks. Learn more

In September 2020, Council passed amendments to the Parks Regulation Bylaw intended to help address a number of the issues related to increased sheltering in parks. The primary focus of the amendments is safety for individuals sheltering, for staff working in parks, and for citizens visiting parks. Learn more.

On July 28, 2020, the City of Victoria was granted an injunction, requiring people without homes sheltering in environmentally and culturally sensitive areas of Beacon Hill Park to relocate to less vulnerable locations within the park. Learn more

BC Housing is leading a coordinated plan with Island Health to move people out of temporary sheltering sites in parks and into indoor housing. For more information about the provincial effort to move people indoors: https://news.gov.bc.ca/releases/2020EMBC0020-000759 

Youth Support

Learn more about the local supports that are available to youth during the pandemic here.

Neighbours Helping Neighbours

Wondering how you can help other residents who may be most vulnerable to COVID-19? Residents in other cities have responded by setting up neighbourhood networks to provide mutual support. See what's possible with our Neighbours Helping Neighbours resources. There's also strategies on how to manage anxiety. 

Food in the City

As we adjust to this new normal, access to food has become even more important to us. Here are some local resources you can use to help you with your food needs.

Heath Resources

For helpful health and safety, and mental health resources, click here

Community Reminders

  • No flushing of wipes, pleaseWe've started seeing clogging at our sanitary sewage pump systems. Please do not flush any type of wipes down toilets. Wipes, including disinfecting wipes and wipes marked as "flushable", are to be disposed of in the garbage.

  • Any type of open burning is still prohibited in Victoria. This has been reinforced by additional provincial restrictions prohibiting any type of open burning.

  • Make some noise! The community is invited to head out daily at 7 p.m. on their balconies, porches or yards to cheer, play an instrument or bang pots, to demonstrate their support of health care workers and other frontline staff working hard to keep us all safe and healthy.