Resources for Residents

Below are helpful resources and information for residents during the COVID-19 pandemic. 

City Hall 

You can visit the Public Service Centre at Victoria City Hall in person to make financial transactions. You are no longer required to make an appointment. 

Located on the ground floor, the Public Service Centre is open Monday to Friday from 8 a.m. – 4:30 p.m. excluding statutory holidays. People can enter City Hall from Pandora Avenue or from Centennial Square. The Douglas Street entrance remains closed.

As per Provincial Health Officer orders, starting October 12, 2021, masks are required for people five and older in indoor public settings, including all City buildings, regardless of vaccination status. (Exceptions include people with an underlying medical condition or disability which inhibits their ability to wear a face covering.) Learn more

We continue to clean frequently and do all we can to reduce the risk of transmission of COVID-19. Together, we can all do our part to stay safe.

For general information, please call 250.385.5711.

Development Services and Permits

The Development Services and Permits counter on the second floor will continue to provide service by appointment only. Planning is underway for re-opening at a later date.


  • Fitness facilities at Crystal Pool and Fitness Centre will re-open for individual activities on Thursday, January 20. Maximum capacity limits will be posted in fitness areas. 

  • Group fitness activities will resume on Monday, January 24. Due to capacity limits required under current COVID restrictions, group fitness classes must be booked in advance. Please register online or call 250.361.0732. Bookings will be available starting on Friday, January 21.

  • The pool and other facility amenities continue to be open and do not require advance booking. 

  • Your patience is appreciated as staff work through service adjustments. Our focus continues to be the health and safety of our staff and participants, and we want to thank everyone for continuing to follow public health recommendations to keep themselves and others safe.

  • Proof of vaccination is required to access Crystal Pool and Fitness Centre and masks must be worn in the facility, except when in the pool. Masks are encouraged during exercise. 

  • By Order of the Provincial Health Officer, proof of full vaccination is required to enter the Crystal Pool and Fitness Centre for adults 22 and older. Learn more at Please have your proof of vaccination and government ID ready prior to entry. Thank you for your patience and cooperation.

  • By Order of the Provincial Health Officer, masks are required for people age five and older in indoor public settings, regardless of vaccination status, including in common areas of the Crystal Pool and Fitness Centre when not engaged in physical activity. Learn more.
  • The Province’s four-step restart plan outlines a gradual return to activities, including indoor and outdoor sports and fitness. Please check to stay up to date.

 City Services 

  • MyCity Online can be used for many online payments and services.
  • Engagement Events - Jan 2022 Update: The City is hosting engagement activities online. To learn about City projects that you can engage on, click here
  • Saturday Garden Waste Drop-off is open on Saturdays from 7 a.m. - 2 p.m. at the Public Works Yard, with measures in place to allow safe operations and physical distancing. Please be prepared for longer than usual wait times given the new measures in place and increased volumes of garden waste for drop-off. Learn more
  • Public Hearings - Due to the COVID-19 pandemic, public hearings are held electronically to provide virtual access to City Council meetings, which can be viewed on our live stream webcast. Learn how you can tune in and participate
  • Victoria Conference Centre - The vaccination clinic at the Victoria Conference Centre is now closed. For information about vaccination and testing clinics, please visit Island Health

 City Initiatives in 2020

  • Financial Relief - On Thursday, April 9, 2020 City Council made amendments to the 2020 Budget to deliver a financial relief package to help those in the community who may be experiencing financial hardship due to the COVID-19 pandemic:
    • Zero per cent tax increase from the City in 2020 for residential or commercial ratepayers
    • The deadline to pay property taxes was extended to August 4, 2020 and a reduced penalty was put in place for late payment. Property Tax Notices were mailed out the week of June 14. Learn more
    • The deadline for utility bill payments was extended to 90 days
  • Build Back Victoria - In 2020, the City developed initiatives to assist businesses with their re-opening and recovery through a permit process to expand operations and services outdoors in public space. Learn more.

  • Economic Stimulus - In 2020Council invested $575,000 in economic stimulus grants:
    • Strategic Plan Grants - Council increased the funding of this grant program by $100,000 and allotted $250,000 in 2020 for a second round to encourage the community to bring forward creative project proposals with a specific focus on recovery from the COVID-19 pandemic. See details here
    • My Great Neighbourhood Recovery Grants - An additional $100,000 was added to this grant stream for community-led projects that focus on resiliency and recovery. Learn more
    • Everyday Creativity Grants - Established in 2020, this new program increases access for everyone to be creative and enjoy the arts. A total of $125,000 is available and grants will encourage applicants to provide new creative programs to engage citizens in the arts and encourage broad participation and learning opportunities. Learn more.
  • Get Growing, Victoria! City Parks staff are temporarily using the Beacon Hill Park nursery to grow vegetable and herb seedlings for people in the community who need them most. Learn more
  • Support for DVBA - Victoria City Council continued its support of the Downtown Victoria Business Association to enable the organization to focus on supporting local businesses through the pandemic. In July  2020, Council paid the DVBA the annual levy the City collects from businesses, even though Council had extended the property tax deadline to August 4, 2020. Learn more
  • On March 26, 2020 Council passed a motion requesting the Province take measures to provide rent relief and a ban on evictions for small business and non-profits during the provincial state of emergency on an urgent basis. Learn more.
  • On March 19, 2020 Victoria City Council passed a number of important measures to support residents, local business and the non-profit sector facing hardship during the COVID-19 pandemic. Learn more.
  • Physical Distancing on Local Streets - In April 2020, the City created more usable space for pedestrians along local streets to ensure people can practise physical distancing. Learn more [PDF - 113 KB].

Federal and Provincial Government Supports

The federal and provincial governments offer a range of resources to those who are experiencing financial hardship due to the COVID-19 pandemic. Learn what is available to you.

Help for Vulnerable Populations

  • On March 11, 2021, the Province announced that a sufficient number of indoor spaces to support moving Victoria's encampment residents inside had been secured through an ongoing partnership between the City of Victoria, the Province and BC Housing. The final site list will be done in partnership with the City in the coming weeks once all of the agreements between BC Housing and the property owners have closed. 

    Work to move encampment residents inside has begun. Because two of the sites secured this month by BC Housing require significant additional retrofitting to prepare them for use as emergency shelters, the process will continue until the end of April 2021, rather than the end of March as originally planned. Learn more

  • In January 2021, the City permitted a temporary Community Care Tent adjacent to Beacon Hill Park at the south end of Cook Street near Dallas Road. Operated by the Red Cedar Café, the space provides outreach support, essential resources and first aid for people who are sheltering in the park due to the pandemic. The community organizers received the City’s Emergency Social Services Grant of $6,500 to operate the Community Care Tent, which will be in place until March 31, 2021.

  • The Salvation Army also applied for an Emergency Social Services Grant and was awarded $86,520 to operate mobile showers. The focus is to provide showers and clean clothes to those most vulnerable in our community. The mobile showers operate Monday to Friday starting at 9 a.m. and move around to select parks where people are sheltering. The terms of the grant allow the showers to operate until March 31, 2021.

  • In November 2020, Council created the one-time Emergency Social Services Grant to help provide hygiene and emergency social services to those sheltering in parks. Learn more

  • In September 2020, Council passed amendments to the Parks Regulation Bylaw intended to help address a number of the issues related to increased sheltering in parks. The primary focus of the amendments is safety for individuals sheltering, for staff working in parks, and for citizens visiting parks. Learn more.

  • On July 28, 2020, the City of Victoria was granted an injunction, requiring people without homes sheltering in environmentally and culturally sensitive areas of Beacon Hill Park to relocate to less vulnerable locations within the park. Learn more

  • Starting in 2020, BC Housing led a coordinated plan with Island Health to move people out of temporary sheltering sites in parks and into indoor housing. For more information about the provincial effort to move people indoors: 

Heath Resources

For helpful health and safety, and mental health resources, click here