Resources for Residents

Below are helpful resources and information for residents during the COVID-19 pandemic. 

City Facilities

City Hall is open to the public by appointment only. The public can call 250.385.5711 for general information.

Crystal Pool and Fitness Centre and Royal Athletic Park are closed to curb the spread of COVID-19 (coronavirus) in the community. Learn more.

RECREATION UPDATE: Starting May 14, the City is reopening tennis and pickleball courts, sports fields, and skate and bike parks as part of a phased return to outdoor recreation facilities. At this time, close-contact recreation facilities remain closed, including playgrounds, basketball courts, outdoor gyms and the Crystal Pool and Fitness Centre. Learn more.

 

City parks and trails are open. 

 

Gonzales Beach Parking - Starting April 17, the parking area off Foul Bay Road and Crescent Road serving Gonzales Beach Park will be open to service and emergency vehicles only. The public washroom next to the parking area remains open.

City-owned community and seniors centres, which are run by independent non-profit societies, have closed or reduced their operations. Learn more.
Victoria Conference Centre events scheduled up until May 30 will not proceed until further notice. Learn more.
Beacon Hill Park and Dallas Road - We're making it easier for people to maintain physical distance in Beacon Hill Park and along Dallas Road by restricting vehicle access and realigning parking. City staff will be out in public spaces to engage with residents about playground and recreation facility closures and to encourage physical distancing. 

 City Programs and Services 

MyCity Online can be used for many online payments and services.

City of Victoria recreation programs and services offered at the Crystal Pool and Fitness Centre and Royal Athletic Park closed end of day on March 16. Refundwill be issued for anyone affected by programs cancelled during the closure.

Saturday Garden Waste Drop-off is open on Saturdays from 7 a.m. - 2 p.m. at the Public Works Yard, with measures in place to allow safe operations and physical distancing. Please be prepared for longer than usual wait times given the new measures in place and increased volumes of garden waste for drop-off.

 

UPDATE: With an increased demand for this service, a temporary yard waste drop-off area will be offered for the next two weeks. Victoria residents can drop off their yard waste Tuesdays to Fridays from May 12 to 22 from 7 a.m. – 2 p.m. at the Royal Athletic Park parking lotLearn more

Parking 
To make it easier for those who need to come downtown and park, rates in City parkades will be reduced to a maximum of $5 per day and on-street parking rates will be $1 per hour with no time limits except for 30-minute zones. These rates will be in effect for as long as the provincial state of emergency is in place. Learn more

The City has moved towards automated-only parking payments to help minimize the spread of COVID-19. Starting March 18, only automated payments (cash or credit card) will be accepted in City parkades – the same as current on-street parking. The public is encouraged to pay for on-street parking using the City’s free ParkVictoria app.
Engagement Events
Following the advice from BC’s Public Health Officer for physical distancing and avoiding large groups, the City postponed all public engagement events until further notice. This includes any scheduled open houses, workshops, meet-ups, and the Mayor’s Community Drop-In. View engage.victoria.ca for the latest information.

Federal and Provincial Resources

The federal and provincial governments are offering a range of resources to those who are experiencing financial hardship due to the COVID-19 pandemic. Learn what is available to you.

City Initiatives

  • Financial Relief - On Thursday, April 9, City Council made amendments to the 2020 Budget to deliver a financial relief package to help those in the community who may be experiencing financial hardship due to the COVID-19 pandemic:
    • There will be no property tax increase this year for residential or commercial ratepayers
    • The deadline to pay property taxes has been extended to August 4 and a reduced penalty has been put in place for late payment
    • The deadline for utility bill payments has been extended to 90 days
  • Physical Distancing on Local Streets - Starting April 23, the City is creating more usable space for pedestrians along local streets to ensure people can practise physical distancing. Learn more
  • Support for DVBA - Victoria City Council is also continuing its support of the Downtown Victoria Business Association to enable the organization to focus on supporting local businesses through the pandemic. In July, Council will pay the DVBA the annual levy the City collects from businesses, even though Council has extended the property tax deadline to August 4. Learn more
  • Get Growing, Victoria! City Parks staff are temporarily using the Beacon Hill Park nursery to grow vegetable and herb seedlings for people in the community who need them most. Learn more.
  • On March 26, Council passed a motion requesting the Province take measures to provide rent relief and a ban on evictions for small business and non-profits during the provincial state of emergency on an urgent basis. Learn more.
  • On March 19, Victoria City Council passed a number of important measures to support residents, local business and the non-profit sector facing hardship during the COVID-19 pandemic. Learn more.

Help for Vulnerable Populations

BC Housing is currently leading a coordinated plan with Island Health to move people out of temporary sheltering sites in parks and into indoor housing at hotels and a new emergency response centre at the Save-on-Foods Memorial Centre.

This will be a gradual process while indoor facilities and staff are organized.

The temporary camp at Topaz Park will continue until enough indoor spaces can be found to offer temporary and secure space with wraparound support services to help people stay safe during this time.

Outreach workers continue to connect with people who are camping at Beacon Hill Park and others who are experiencing homelessness to offer support and referral to supportive housing options.

For more information about the provincial effort to move people indoors: https://news.gov.bc.ca/releases/2020EMBC0020-000759 

Youth Support

Learn more about the local supports that are available to youth during the pandemic here.

Neighbours Helping Neighbours

Wondering how you can help other residents who may be most vulnerable to COVID-19? Residents in other cities have responded by setting up neighbourhood networks to provide mutual support. See what's possible with our Neighbours Helping Neighbours resources. There's also strategies on how to manage anxiety. 

Heath Resources

For helpful health and safety, and mental health resources, click here

Community Reminders

  • No flushing of wipes, pleaseWe've started seeing clogging at our sanitary sewage pump systems. Please do not flush any type of wipes down toilets. Wipes, including disinfecting wipes and wipes marked as "flushable", are to be disposed of in the garbage.

  • Any type of open burning is still prohibited in Victoria. This has been reinforced by additional provincial restrictions prohibiting any type of open burning.

  • Make some noise! The community is invited to head out daily at 7 p.m. on their balconies, porches or yards to cheer, play an instrument or bang pots, to demonstrate their support of health care workers and other frontline staff working hard to keep us all safe and healthy.