Accessibility Working Group

The Accessibility Working Group aims to make City policies, services, infrastructure and facilities more accessible for all by:

  • Identifying barriers for persons with disabilities created by current City of Victoria infrastructure,
  • Making recommendations as to how to remove these barriers,
  • Establishing criteria by which barrier removal can be prioritized and the allocating of funding can be determined, and
  • Working with the City of Victoria to draft policies and procedures to prevent the creation of barriers in the future.

Accessibility Framework

The City of Victoria is taking deliberate steps to make itself a more inclusive community. As a part of these efforts, new policies, strategies and programs are being developed to help nurture a connective and cohesive community, which will promote health, well-being, belonging, resiliency and vibrancy.

A new City-wide Accessibility Program will set into motion a series of actions that aim to prevent and remove barriers for people with disabilities. This program can be defined as the combination of resources, policy, guidelines, standards, directions, actions, tools and information to deliver year-on-year accessibility improvements. 

City Staff are seeking input from all members of the public to provide comments on our draft Accessibility Framework, Policy and Action Plan. You can participate in the engagement process in the following ways:

  • Attend our Open House on Monday February 3 at the Cook Street Village Activity Centre from 4:30 p.m. – 6:30 p.m. Staff will be available for discussions along with information boards, interpreters and computers and headphones set up for screen-reading.
  • Watch our video-recorded presentation here – available online on February 3 at 9 a.m.
  • Review the documents here and submit your comments to staff by February 9 through the following options :
    • Email –
    • Phone – 250-361-0378
    • In-person at City Hall Engineering Department – 1 Centennial Square

The City of Victoria supports and encourages participation by people with disabilities in this engagement process. We are pleased to offer a range of supports including wheelchair accessible meeting locations, on-line and telephone input mechanisms, and descriptive project overviews for persons with vision loss. Please let us know if we can assist you in participating in any engagement events by emailing

Accessibility Working Group Terms of Reference:

Guiding Principles:

  • To consider the needs of persons with a diverse range of abilities including, but not limited to, physical, sensory, developmental, learning and mental health challenges.
  • To recommend solutions which best meet the "wants" of all without compromising the "needs" of any.

City of Victoria's Statement of Commitment, Making Victoria Accessible for All:

The City of Victoria values the contributions made by all its citizens and believes that diversity strengthens the community.

The City of Victoria recognizes the wealth of knowledge and lived experience of people with disabilities and their essential role in creating a barrier-free Victoria and thus, will include the viewpoint and needs of persons with disabilities in its decisions.

The City of Victoria is committed to building an inclusive society and providing an accessible environment in which all individuals have access to the City’s services and programs in a way that respects the dignity and independence of people with disabilities.

The City of Victoria’s policies, practices and procedures will ensure barrier free access for persons with disabilities to City facilities and participation in programs and processes including accessible customer service, information and communication, employment, the built environment and transportation.

The City of Victoria will ensure that all city employees are aware of their role in facilitating accessibility for persons with disabilities.

The City of Victoria will continue to prevent barriers by supporting positive attitudes that address "ableism" - attitudes which devalue and limit the potential of persons with disabilities.

In working towards its goals under this Statement, the City of Victoria is committed to creating a barrier-free city by meeting the requirements of existing and future legislation and by its own policies and goals related to the identification, removal and prevention of barriers to people with disabilities.

To this end, all elected City officials and City employees have a role to play in meeting these goals.


If you have an accessibility concern, please contact the engineering department at 250.361.0300 or email

Accessibility Legislation:

British Columbia has a 10-year action plan “Accessibility 2024” aimed at making B.C. more accessible for people with disabilities.

Please see section 8 of the Human Rights Code which prohibits discrimination on the basis of physical or mental disability.


VRDC Parking Committee Recommendations for City Managed Accessible Parking Improvement (August 2018)

AWG Consultation Report for Crystal Pool and Wellness Centre Replacement Project 

AWG Consultation Report for Website Accessibility

AWG Consultation Report for Crystal Pool (March 25, 2018)

AWG Report regarding Bylaw Checkout Bag Regulation Final

Accessibility Survey - dated March 2017        
Accessilbility Survey Results Data

AWG Off Street Parking Regulation Consultation Report dated December 21, 2017

Staff Accessibility Working Group Report

Accessibility Working Group Report, December 2016

Next Meeting:

Future meetings will be posted when available.

N.B. The new regular meeting time is from 4:30 pm - 6:00 pm

Attending an Accessibility Working Group Meeting [click here]

Approved Minutes:

For 2019:

December 2019 [click here]
November 2019 (no meeting)
October 2019 [click here]
September 2019 [click here] 
August 2019 [click here]
July 2019 [click here]
June 2019 [click here]  
May 2019 [click here]
April 2019 [click here]
March 2019 [click here]  
February (no meeting)
January (no meeting)

 All 2018 Minutes (click here)

All 2017 Minutes (click here) 

All 2016 Minutes (click here)