The City is committed to an inclusive community.

Close to 19,000 Victoria citizens live with one or more disabilities. This means approximately one in five people over the age of 15 are impacted by the level of accessibility in Victoria.

Our Accessibility Commitment

The City of Victoria is committed to identifying, removing and preventing barriers across its services, programs, and infrastructure, in order to benefit the community in a way that respects the dignity and independence of people with disabilities.

The City of Victoria values the contributions from all people and believes that diversity strengthens the community. We recognize the essential knowledge and perspectives of people with lived experience of disability and commit to making sure those voices are part of community planning and decisions.

The City of Victoria will ensure that staff and council are aware of their roles in influencing accessibility for people with disabilities and accept their responsibility to support positive community attitudes.

Accessibility Framework, Policy and Action Plan 

The City's Accessibility Framework, Accessibility and Inclusion Policy, and accompanying Short-Term Action Plan operationalize the goal of providing accessible facilities, services, regulations, programs and employment to proactively remove and prevent barriers faced by individuals in our community. 

The Accessibility Framework applies accessibility to all aspects of City planning and operations, from our capital investments and municipal programs, to front-line services for residents and businesses.

The accompanying Short-Term Action Plan identifies what will be achieved in 2020 through to 2024 in the three focus areas noted below. 

Learn more:

To request a free print or braille copy of the Accessibility Framework, please email

Three Focus Areas: 

Our Accessibility Framework focuses on:

  1. Built Environment: promoting accessibility in urban policy, design, planning, operations and development

  2. Governance and Services: removing barriers to and increasing participation in local government programs, services, information, bylaws, and public decision making

  3. Capacity and Collaboration: developing increased corporate capacity to deliver professional services in a more accessible manner, building partnerships with accessibility service providers, and advocating to other levels of government and stakeholders for change

Current Approach

  • The Short-Term Action Plan guides City departments in identifying, implementing and integrating accessibility through annual service planning, capital planning, and project management processes to achieve objectives identified in the three focus areas. 

  • The Accessibility Advisory Committee champions, informs and provides feedback to City Council and staff on a range of City initiatives, programs and services through an accessibility lens. 

Accessibility as a Part of Equity 

Accessibility is part of the City's broader equity and inclusion efforts that contribute to improved social health and well-being. The aim of equity is to ensure that everyone has access to equal benefits and outcomes.

The City has developed the Equity Framework and is embedding distributional, procedural and structural inter-generational equity into the City’s corporate policies guiding hiring, staff training and professional development, procurement and civic engagement.

 Helpful Resources