At the City of Victoria, we value accessibility.

The City of Victoria is taking deliberate steps to make itself a more inclusive community. As a part of these efforts, new policies, strategies and programs are being developed to help nurture a connective and cohesive community, which will promote health, well-being, belonging, resiliency and vibrancy.

A new City-wide Accessibility Program will set into motion a series of actions that aim to prevent and remove barriers for people with disabilities. This program can be defined as the combination of resources, policy, guidelines, standards, directions, actions, tools and information to deliver year-on-year accessibility improvements. 

City Staff are seeking input from all members of the public to provide comments on our draft Accessibility Framework, Policy and Action Plan. You can participate in the engagement process in the following ways:

  • Attend our Open House on Monday February 3 at the Cook Street Village Activity Centre from 4:30 p.m. – 6:30pm. Staff will be available for discussions along with information boards, interpreters and computers and headphones set up for screen-reading.
  • Watch our video-recorded presentation here – available online on February 3 at 9 a.m.
  • Review the documents here and submit your comments to staff by February 9 through the following options :
    • Email –
    • Phone – 250-361-0378
    • In-person at City Hall Engineering Department – 1 Centennial Square

The City of Victoria supports and encourages participation by people with disabilities in this engagement process. We are pleased to offer a range of supports including wheelchair accessible meeting locations, on-line and telephone input mechanisms, and descriptive project overviews for persons with vision loss. Please let us know if we can assist you in participating in any engagement events by emailing

For more information: