LIFE Program

The LIFE program provides a combination of annual credit and free drop in visits to eligible low-income individuals and families to use towards recreational programs and services. 

City of Victoria LIFE Program Enhancement

In the 2019-2222 Strategic Plan in Objective 5.8, Council directed staff to expand the LIFE Pass program.

On July 1, 2019 the City is making improvements to increase access to recreation programs and services for individuals and families with low income.

Highlights of changes to the LIFE program:

  • Eligible residents have unlimited access to City of Victoria recreation facilities
  • Term increased from one to two years
  • Two year cycle begins upon approval date, not limited to January application
  • Pass recipients will receive two full years of credit on their accounts at the time of issue

The City of Victoria remains a partner in the Greater Victoria Regional LIFE program. Individuals and families living in other municipalities in the region can continue to access City of Victoria recreation facilities using their “52 free visits” sticker.  City of Victoria LIFE pass holders may return in January of each calendar year to receive the annual Regional LIFE sticker to visit other recreation centres in the region.

Please click here for the new LIFE application form and review the information below for how the new changes may affect you and your family. 

What does this mean for me? 

  1. I am a current standard program LIFE client - I have 52 visits.

    No Action Required!

    You will automatically be issued a new 2-year, unlimited visit pass that begins July 1, 2019. Your new benefits will be loaded on to your existing card. Your account will be updated with an allocation of 2 years of value.

    Other facilities in the region are maintaining an annual renewal cycle. If you wish to use your pass at other regional centres you drop by Crystal Pool & Fitness Centre in January 2020 to be issued a new “52 visit” sticker.

    Your next application date will be June 2021.

  2. I am a current LIFE client with 50% discounted Crystal Pool and Fitness Centre pass.

    No Action Required!

    You will be withdrawn from your 50% off pass and issued a pro-rated refund from July 1, 2019 to the expiry of your current pass. You will automatically be issued a new 2-year LIFE pass with unlimited visits that begins July 1, 2019. Your new pass will be transferred to your existing card.

    Your account will be updated with an allocation of the 2-year value.

    Other facilities in the region are maintaining an annual renewal cycle. If you wish to use your LIFE pass at other regional centres, you can receive new 52 visit sticker in January 2020, by visiting the front desk at the Crystal Pool and Fitness Centre.

    You will not need to reapply for the LIFE Program until June 2021.

  3. I am a current LIFE client with a 50% regional pass purchased.

    You can decide.

    If you wish to maintain your regional pass then there is no action required. You can decide when you next apply what pass option works best for you.

    If you wish to have a Crystal Pool and Fitness Centre pass instead of the Regional Access Pass, visit Crystal Pool and Fitness Centre to return your current regional pass and receive a new pass. You will receive a prorated refund on your regional pass and a 2-year, unlimited visit LIFE pass to Crystal Pool and Fitness Centre. This card will include a sticker for 52 free visits at other regional recreation centres.  Other facilities in the region are maintaining an annual renewal cycle. If you wish to use your Crystal Pool and Fitness Centre pass at other regional centres you must visit the front desk and the Crystal Pool and Fitness Centre in January 2020 to be issued a new 52 visit sticker.