Tenant Assistance Policy

We’ve introduced a policy to help mitigate the impacts of tenant displacement.

The Tenant Assistance Policy applies to rezoning applications where tenants are required to find a new place to live as a result of the redevelopment. It also serves as a best-practice approach for any renovation or redevelopment situations where tenants are required to relocate.  

Recent changes to the policy include: 

  • A new compensation structure for market rental, non-market rental and social housing based on the length of tenancy 
  • A new moving expense option for units with three or more bedrooms to reflect the additional costs associated with moving larger units 
  • When right of first refusal applies, moving expenses are covered for both the move out and return to the building 
  • “Tenants requiring additional assistance” will replace the term “vulnerable tenants”  

Changes were made to better align the policy with recent changes to the Provincial Residential Tenancy Act and to reflect feedback received from stakeholders over the past year. The City’s Renter’s Advisory Committee will review the updated policy and provide further recommendations for Council’s consideration. 


The Tenant Assistance Policy is one of several initiatives the City of Victoria is undertaking as part of a Housing Strategy and is intended to complement existing regulations under the Provincial Residential Tenancy Act.

Information for Tenants

Information for Developers, Property Owners and Landlords