Stay Informed

When you sign up for Vic-Alert, you receive emergency updates and helpful instructions where you are, when you need them. You have the option to receive notifications by text, phone and email. Because emergencies can happen at any time, it’s a good idea to list your landline and cell phone numbers. A phone call in the middle of the night may wake you, while a text may not. See below for a step by step guide to save the Vic-Alert number and bypass your cell phone’s do not disturb function.

Vic-Alert provides you with important emergency information, such as imminent threats (e.g. tsunami) and local incidents that affect specific areas of Victoria (e.g. gas leak). The service enables emergency notices to be disseminated City-wide or to targeted areas, which can be helpful for neighbourhood-specific emergencies such as an evacuation.

British Columbia’s wireless public alerting system called ‘Alert Ready’ does not replace the need for Vic-Alert. It is estimated that only 30% of smart phones are currently compatible with the provincial alerts, which communicate general tsunami alert information only, which is not specific to Victoria. For more information on Alert Ready, visit Emergency Info BC.

Local governments are responsible for alerting citizens of emergencies that may impact them. The City of Victoria can deliver neighbourhood-specific information on emergencies such as gas leaks, boil water advisories, evacuation, etc. using Vic-Alert.

Due to BC privacy laws, notifications can only be sent to a private phone or email when a citizen grants permission, which is why Vic-Alert is a subscriber-based service. All personal contact information provided will remain confidential and will not be used for any other purpose.