Transit

Victoria has an efficient public transportation system, with local bus service around the region provided by BC Transit.

The frequent transit network includes connections to neighbouring municipalities and between downtown and key destinations including universities and colleges and the Royal Jubilee Hospital.

Annual Youth U-PASS Now Available

Youth living in the municipality of Victoria can now apply online for their free annual U-PASS for February 1 to December 31, 2021.

Apply for the youth U-PASS and January 2021 monthly pass at upass.victoria.ca

Who is Eligible?

  • A resident of Victoria
  • 6-18 years of age (5 years and under already ride for free on the Victoria Regional Transit System)

What documentation is required?

This program is for City of Victoria residents only. Participation requires proof of age and residency of the youth. The following forms of identification are acceptable:

  • BC Health Services Card with current address of youth
  • BC Identification Card with current address of youth
  • BC Driver’s Licence with current address of youth

If youth do not have one of the above forms of I.D. with the current Victoria address, the following documents are REQUIRED to prove age and residency.

Proof of Age:

One of the following is required:

  • Birth certificate
  • Passport
  • Indigenous and Northern Affairs Status Card
  • International Student Identification Card

AND

Proof of Residency:

Two of the following items:

  • Current property tax statement
  • Current homeowner insurance documents
  • Current renter insurance documents
  • Current Utility Bill with address (City of Victoria, BC Hydro, Shaw, Telus etc.)
  • Current BC Vehicle registration with address
  • Valid BC Driver’s license with address for parent or guardian
  • Valid BC Identification card with address for parent or guardian
  • A rental agreement or lease signed with landlord’s contact phone number
  • A formal homestay document or a formal letter from the school the youth's homestay address

Victoria youth, their parents and/or guardians are required to provide documentation to confirm their eligibility to participate in the City of Victoria’s free Youth U-PASS Program. Youth that cannot apply online, can apply in-person at the Public Service Centre located in City Hall. Questions about the program can be directed to the City’s Public Service Centre by emailing upass@victoria.ca or calling 250.385.5711.

The Youth U-PASS program collects your age and residency to determine eligibility for a free transit pass and to satisfy BC Transit’s requirements to limit the use of U-PASS to the individual it was issued to.  This information will not be used for any other purpose.  The legislated authority to collect your personal information is section 26(c) of the Freedom of Information and Protection of Privacy Act.  If you require additional information regarding the collection of your personal information, please contact the Information Access and Privacy Analyst at FOI@victoria.ca or by phone at 250.361.0347.

Additional Youth U-PASS Information

What months is the youth U-PASS valid for?

February 1, 2021 through December 31, 2021.

I received an “Error:500 Internal Server Error” when applying online, what does that mean?

Our system gives you that error message if the files are too big. Please try again using jpg. files only, it will not be able to support large PDF documents.

My address is in the City of Victoria, why does it not appear when I type it in the address field?

There are two issues you could encounter: not using a compatible search browser or typing your home address too quickly. We suggest using Google Chrome or Firefox and to type your address slowly so the address suggestions have time to appear.  The address must be selected from the dropdown list.

How long will it take to receive my U-PASS after I apply?

Your youth U-PASS will arrive by mail 7-10 business days after you submit your application. If the application requires additional review, you will receive an email with further direction.

Is there a deadline to apply for the 2021 Youth U-PASS?

Youth can apply for their U-PASS any time before December 15, 2021.

What happens if a pass is lost or misplaced?

If you lose your pass please contact the Public Service Team by phone at 250.385.5711 or email upass@victoria.ca to apply for a replacement.

What if I live in Victoria but go to school in Saanich, or vice versa?

All youth 6-18 years of age are eligible for the U-PASS program regardless of where or if they go to school. Youth and students from other municipalities that attend schools within the City of Victoria are not eligible for the Youth U-PASS program offered by the City. Youth 5 years and under always ride for free on BC Transit.

We have a split family – one parent lives in Victoria and the other is in a different municipality. Can we still participate?

Yes, bring the please provide the required proof of age and documentation with the address for the parent who is living in Victoria.

Can a youth U-PASS be used on a Handi-Dart service?

Yes, they can be used on all BC Transit services in the capital region.

 Additional BC Transit Information:

For more information on fares, maps and schedules visit www.bctransit.com

Rider's Guides are available on the bus, at the Visitor Information Centre and various merchants and information booths. For more information call BC Transit at 250.382.6161.