Vic-Alert - How to Bypass Do Not Disturb

Vic-Alert, the City of Victoria's emergency notification service now has one phone number for voice call alerts: 778.400.4845.

Save this Vic-Alert # in your cell phone's Favourites and bypass the Do Not Disturb function so that you can receive emergency voice call alerts at anytime – even when you’re asleep.

Note: This will NOT work if your cell phone is turned off or set to airplane mode.

iPhone Instructions:

  • Open the Phone app
  • Tap on "Contacts" tab
  • Tap the "+" sign to add a new contact
  • Add Vic-Alert as a new contact using 778-400-4845
  • Tap "Favorites" tab and tap "+" sign
  • Open your Vic-Alert contact and tap "Add to Favorites" then tap "Call mobile"
  • Vic-Alert will now be saved to your Favorites
  • Now open Settings app
  • Tap "Do Not Disturb"
  • Tap "Allow Calls From"
  • Select "Favorites"

Android Instructions:

  • Go to Contacts and using "+" sign add Vic-Alert as a contact using 778-400-4845
  • Mark as a Favourite by selecting the "star" icon 
  • Now go to Settings
  • Tap "Sound and Notification"
  • Tap "Do Not Disturb"
  • Tap "Automatic Rules" (On a Galaxy phone, it's Settings>Sounds and Vibration>Do Not Disturb>Enable as Scheduled)
  • Tap "Add rule" and decide if you want it to be triggered by a specific time or by an event
  • Pick a name for the rule and specify the triggers

Please note that set-up instructions may differ depending on your mobile phone.

Vic-Alert is the City of Victoria's free emergency notification service that informs you by text, phone and email of major emergencies or disasters that may impact you in Victoria.

Learn more.