Recreation in the City of Victoria is offered on the homelands of the Songhees and Esquimalt People. 

Crystal Pool and Fitness Centre is currently closed, all programs and services are cancelled until further notice

The City of Victoria is committed to the health and well-being of our community. To limit the spread of COVID-19, we have taken proactive measures to close facilities and put a hold on programming during this time.

For updates regarding programs, services, and facility operations, please visit this page regularly.

Program refunds

All programs currently in progress will be cancelled immediately and refunds processed appropriately. New programs scheduled to start within the next 30 days will be delayed or cancelled. Course changes will be provided by email to those affected. Where programs are cancelled, refunds will be processed to credit cards in most cases. Cheques will be mailed where original payments were processed by cash or debit. While this decision is currently applicable to programs starting on or before April 20, 2020, please be advised that the timeframe may be extended as this situation continues to evolve.


All dated passes (one month, three month, annual, regional) will be extended by the closure length.

If your preference is to receive a refund, please email

Monthly payments have been suspended for passes on scheduled payments.

Annual locker rentals will be credited when the duration of the closure is determined.

No action is required for L.I.F.E Program passes.

Field Permits

All field permits have been cancelled effective March 16, 2020. Please contact to coordinate account adjustments.

All playgrounds and outdoor recreation facilities are currently closed. This includes skate and bike parks, basketball courts, tennis courts, sports fields, outdoor gyms and more. 

Open spaces and trails in City parks remain open for people to get outdoors while maintaining the required physical distance.

Registration is on hold

While we are not currently accepting registrations, the 2020 Spring + Summer Active Living Guide is still available for viewing to see the types of programs typically on offer.

How to reach us at this time

  • By Phone: 250.361.0732          

Facilities (all currently closed):