Water System

Water mains provide clean drinking water and fire protection to homes and businesses. The City of Victoria operates the water distribution systems for itself and the Township of Esquimalt.

If you are experiencing a leak, call 250.361.0400 for assistance and information. For non-emergency service requests, you may use the service request form. 

Service Request Form

Water in the City of Victoria is provided by the Capital Regional District (CRD). For more information on water quality, cross connections or conservation, visit their website

View the 2022 City of Victoria Annual Water Quality Report


Victoria’s watermains are flushing twice a year. This helps to remove sediment and maintain high quality drinking water. The flushing happens:

  • in the spring – January to the end of May
  • in the fall – September to the end of November 

Work takes place during regular business hours from 8 a.m. to 4 p.m. Occasionally, evening work will take place to avoid impacting business and traffic flow.

As a result of the flushing process, you may temporarily experience low water pressure. Your water may become discoloured during or after flushing. The discoloured water is not a hazard to health. If you experience discoloured water, please run the cold water tap in your bathtub or laundry tub to avoid clogging screens in faucets.

Businesses are invited to contact Public Works at 250.361.0400 for details and to receive an advanced warning of flushing dates.