Accessibility & Inclusion

All are welcome! 
At the City of Victoria, we are committed to embedding equity, diversity, inclusion and accessibility into our programs, policies, spaces and services. Our goal in recreation is to provide safe, inclusive and meaningful recreation opportunities for everyone.   Our recreational programs aim to create a welcoming and respectful environment for individuals of all backgrounds, ages, abilities, gender identities, expressions and what makes each of us unique.  
If you have a question or concern about City-wide policy, service accessibility or accommodations, please contact the Inclusion Coordinator at If you require  assistance or require accommodations to access recreational programming, please contact the front desk staff or the Inclusion Coordinator.

Visiting Crystal Pool

We strive to provide meaningful access to our facility and programs.   

Summer Camp Inclusion Program

Our goal in recreation is to provide safe, inclusive and meaningful recreational opportunities for everyone. To ensure families have the support they need,  we offer inclusion support for children attending summer camps.   

 Families needing one-on-one inclusion support for their child can register for the summer camp inclusion program starting April 15. Registered families can receive up to three weeks of support from an Inclusion Leader at no additional cost. After all requests have been reviewed, families will be contacted to confirm the weeks they will receive one-to-one support for their child. Spaces are limited so register early. If the program is full, we encourage families to wait list and they will be contacted as spaces become available.  

Programs and Services

Inclusive Swimming and Lessons

Swimmers of all abilities are welcome at the City’s recreation facilities. Individuals with special accommodations have options available, including:

  • group lessons
  • private lessons
  • drop-in quiet swims for those with noise sensitivity

If you require support for registration and are looking for more information, please email the Aquatic Coordinator or call 250.361.0712. 

Leisure Assistant Pass

The Leisure Assistant Pass is for people with disabilities of all ages. The pass allows a support person to join people with a disability during leisure activities. When presented, the pass grants one support person free or reduced admission. This supports participation without costing the person with a disability double for admission.

Victoria Leisure Assistant Pass

Passes are valid for a three-year term from the date of issue.

Financial Support Resources

Additional Resources