How To Pay For Parking

After you download the app or open the mobile web application, you need to sign up for a ParkVictoria account.

The first time you use the app, you will be asked to enter a credit card number to load your ParkVictoria wallet balance or for charging a parking transaction. You can choose to sign up with a phone number or email address (or a Facebook account on the app). The system will send a verification code to make sure it’s you.

You will then be asked to create a personal identification number (PIN) to access your account in the future. 

The ParkVictoria app has two payment options:

1. Re-loadable ParkVictoria wallet: a virtual wallet that lets you refund any unused parking time. There is no fee to pay for parking or to use your credit card to reload your wallet balance with this option.
2. Credit card: a 25-cent service fee will be charged per transaction with this option. You can refund unused parking time to your credit card.

Once you’ve registered with ParkVictoria, you’re ready to pay for parking using the ParkVictoria app or mobile web application.

1. Enter your parking space number.
2. Select the amount of time you’d like to park (up to your parking zone’s maximum time limit).
3. Pay with your ParkVictoria wallet or by credit card.
4. That’s it. There's no need to visit a pay station or parking meter.

ParkVictoria lets you extend your parking time remotely (up to the maximum time allotted in your parking zone) by completing the following::

1. Open the app or web application and select your current session from the side menu.
2. Click the ‘Extend’ button in the session options menu.
3. Select the amount of time you’d like to add.
4. Pay the additional fee with your reloadable wallet or credit card.

You can refund any unused parking time to your ParkVictoria wallet or credit card by doing the following:

1. Open the app or web application and select your current session from the side menu.
2. Click the ‘Stop’ button in the session options menu.
3. Press ‘OK’ to confirm the end of your session.
4. That’s it! A pop-up will show your total fee for the session.

You can calculate your total parking payments by completing the following steps:

1. Log into the ParkVictoria website.
2. Select ‘My Parking History.’
3. Select ‘Date Range.’
4. Download the Excel report document and enable editing. You can create a total at the end of the document which will sum up all of your payments.

If you need help signing up for the ParkVictoria app or setting up your ParkVictoria wallet, please contact City of Victoria Parking Services at parkingservices@victoria.ca or 250.361.0260. Staff are available from 8 a.m.–4:30 p.m., Monday to Friday.

To use your Parking Card at an on-street pay station within your parking zone:

1. Enter your space number.
2. Press the green button.
3. Insert your Parking Card.
4. Press the green button to log on.
5. Remove your card.
6. Take your receipt.

You can reload your card in two ways:

1. Pay at the Public Service Centre at City Hall. Payment can be made by cash, debit or credit card in $25 increments.
2. Pay at any on-street pay station downtown, except on statutory holidays. Payment can only be made using coins (Canadian and American, except pennies).

To reload your card at a pay station:

1. Insert your card.
2. Deposit coins.
3. Press the ‘STOP’ button.
4. Remove your card.
5. Take your printed receipt.

To refund your unused time:

1. Insert your card into the pay station when you are ready to leave.
2. Press the green button to log off.
3. Remove your card.
4. Take your receipt.