The City is committed to an inclusive community.

Close to 19,000 Victoria residents live with one or more disabilities. This means approximately one in five people over the age of 15 are impacted by the level of accessibility in Victoria.

Improving Accessibility

In 2021, the province adopted the Accessible B.C. Act to improve accessibility across the province.

With support from the Accessibility Advisory Committee, community partners and staff, the City is currently updating its existing Accessibility Framework to align with the requirements of the Accessible BC Act.

The new Accessibility Strategy will be a guiding document that outlines the City's accessibility commitment, incorporates universal design, meaningful access and equity principles, and outlines three updated focus areas:

  • Public Infrastructure and Built Environment
  • Policies, Programs and Services
  • Partnerships, Capacity Building and Collaboration

Accessibility Feedback

If you have feedback on accessibility in the City of Victoria, please email Alternatively, you can submit your feedback through this online form.