Accessibility | City of Victoria

The City is committed to an inclusive community.

Close to 19,000 Victoria residents live with one or more disabilities. This means approximately one in five people over the age of 15 are impacted by the level of accessibility in Victoria.

Improving Accessibility

In 2021, the province adopted the Accessible B.C. Act to improve accessibility across the province.

With support from the Accessibility Advisory Committee, community partners and staff, the City is currently updating its existing Accessibility Framework to align with the requirements of the Accessible BC Act.

The new Accessibility Strategy will be a guiding document that outlines the City's accessibility commitment, incorporates universal design, meaningful access and equity principles, and outlines three updated focus areas:

Public Infrastructure and Built Environment
Policies, Programs and Services
Partnerships, Capacity Building and Collaboration

Accessibility Feedback

If you have feedback on accessibility in the City of Victoria, please email accessibility@victoria.ca. Alternatively, you can submit your feedback through this online form.

Our Accessibility Commitment

The City of Victoria is committed to identifying, removing and preventing barriers across its services, programs and infrastructure to benefit the community in a way that respects the dignity and independence of people with disabilities.

The City of Victoria values the contributions of all people and believes that diversity strengthens the community. We recognize the essential knowledge and perspectives of people with lived experience of disability and commit to making sure those voices are part of community planning and decisions.

The City of Victoria will ensure that staff and council are aware of their roles in influencing accessibility for people with disabilities and accept their responsibility to support positive community attitudes.

Accessibility Framework, Policy and Action Plan

The City's Accessibility Framework, Accessibility and Inclusion Policy and Short-Term Action Plan operationalize the goal of providing accessible facilities, services, regulations, programs and employment to proactively remove and prevent barriers faced by individuals in our community.

The Accessibility Framework applies accessibility to all aspects of City planning and operations, from our capital investments and municipal programs, to front-line services for residents and businesses.

The Short-Term Action Plan identifies what will be achieved in 2020 through to 2024.

To request a free print or braille copy of the Accessibility Framework, please email engage@victoria.ca.

Inclusive Workplace

Parking for People with Disabilities

Public Washrooms

Recreation Accessibility

Service Requests