Accessibility and Inclusion

The City of Victoria is committed to providing accessible, inclusive, and meaningful recreation opportunities for everyone. This commitment is reflected through our programs and services, which aim to eliminate barriers and create a welcoming environment for all.

Programs and Services:

Crystal Pool and Fitness Centre Accessible Amenities 

    •   Three accessible parking spaces
    •   Power operated entrance doors and change room doors
    •   Lifts on staircases to change rooms and fitness centre
    •   Aquatic lift with access to leisure pool, main pool, and hot tub
    •   Accessible change room, change stalls and fitness equipment
    •   Grab bars in change rooms and showers; shower with seat
To view photos of accessible amenities, please see the Leisure Access Victoria App (LAVA) 

Supported Child Development Program  
The Supported Child Development Program provides consultation, staffing supports, and staff training. In partnership with Island Health, staff can provide 1:1 assistance for children who require extra support to participate in summer camp programs. Read more ... 

Inclusive Swimming Lessons
The City of Victoria welcomes swimmers of all abilities. Individuals with special accommodations have several options available including group lessons, adapted lessons, private lessons, and premium private lessons. One swimming instructor has experience with sign language, and many instructors have specialty training through the Canucks Autism Network. For more information contact the Aquatic Coordinator or 250.361.0712.  

Leisure Assistant Pass
The Leisure Assistant Pass is for people with disabilities, of all ages, who require the assistance of a support person when engaging in leisure activities. Upon presentation of the pass at a participating venue (see list on back page of application form), one support person will be given free or reduced admission; facilitating participation, while ensuring the person with a disability does not pay double for their admission. Passes are valid for a 3-year term from the date of issue.
Click here to apply.

Financial Support Resources

Leisure Involvement for Everyone (L.I.F.E.)
The LIFE program provides a combination of annual credit and program savings to eligible low-income individuals and families to use towards recreational programs and services in all City of Victoria recreational facilities and ten jointly operated centres. In July 2019 the City made improvements to increase access to this program. Highlights of changes to the LIFE program include:

  • Eligible residents have unlimited access to City of Victoria recreation facilities
  • Term increased from one to two years
  • Two year cycle begins upon approval date, not limited to January application
  • Pass recipients will receive two full years of credit on their accounts at the time of issue

2019 LIFE applications are now being accepted at Crystal Pool and Fitness Centre. Bring your completed application form to the Crystal Pool and Fitness Centre at 2275 Quadra Street, Victoria. 

Victoria Campership Fund 
The Victoria Campership Fund provides financial assistance to families with children aged 4 –14, who wish to participate in a week-long camp program. Applications are available here, or at    
Crystal Pool and Fitness Centre.

Canadian Tire Jumpstart   
Jumpstart offers programs intended to enrich the lives of kids in need by assisting with registration costs for sport programs. Families with children ages 4 –18 interested in sport, dance, or other organized physical activities, may by eligible. Read more ...    

KidsSport Victoria       
KidSport Victoria is part of a national network of community based volunteer groups whose goal is to ensure that kids in financial need have access to the positive experience of sport and physical activity. Sport and physical activity provides a lifelong opportunity for self-expression, goal setting, dedication, positive thinking and increased self-confidence for kids. Read more ...  


Additional Resources

If a participant in a recreational program has an allergy, please describe the nature of the allergy on the program registration form. All City programs are nut-free. The form for anaphylactic allergies can be found at

Permission to Administer Medications
If a child requires medication to be administered during camp/program hours, staff are prepared to provide accommodations. A permission to administer medication form will be required and can be found here.

Scent Free Environment
The City recognizes that scented products can cause adverse reactions for some people. To keep the air healthy for everyone, Crystal Pool and Fitness Centre is a scent-free facility. Signs are posted that encourage participants to refrain from using scented products while in the building.