Accessibility and Inclusion

The City of Victoria is committed to providing accessible, inclusive, and meaningful recreation opportunities for everyone. This commitment is reflected through our programs and services, which aim to eliminate barriers and create a welcoming environment for all.

Programs and Services:

Crystal Pool and Fitness Centre Accessible Amenities 

    •   Three accessible parking spaces
    •   Power operated entrance doors and change room doors
    •   Lifts on staircases to change rooms and fitness centre
    •   Aquatic lift with access to leisure pool, main pool and hot tub
    •   Accessible change room, change stalls and fitness equipment
    •   Grab bars in change rooms and showers, and shower with seat

To view photos of accessible amenities, please see the Leisure Access Victoria App (LAVA)

Swim Inclusion

Recreation is essential for the health and well-being of everyone. If you are able to register in advance for your swim or fitness visit, please do so online or by phone at 250.361.0732.

If the registration process is a barrier to your participation, you can make arrangements ahead of time to have a staff member support your registration, and/or participate through designated spaces held during all Adult Leisure Swims and Family and Youth Swims. This includes access to any lane swimming offered during those times. These designated spaces can only be booked through staff and will be open for pre-booking or for same day booking on a first come, first served basis.

Contact 250.361.0732 or to book or find out more about inclusion services.

Inclusive Swimming Lessons
The City of Victoria welcomes swimmers of all abilities. Individuals with special accommodations have several options available including group lessons, adapted lessons, private lessons and premium private lessons. One swimming instructor has experience with sign language, and many instructors have specialty training through the Canucks Autism Network. For more information, email the Aquatic Coordinator or call 250.361.0712.  

Leisure Assistant Pass
The Leisure Assistant Pass is for people with disabilities of all ages who require the assistance of a support person when engaging in leisure activities. Upon presentation of the pass at a participating venue (see the back of the application form), one support person will be provided free or reduced admission, facilitating participation while ensuring the person with a disability does not pay double for their admission. Passes are valid for a three-year term from the date of issue.

Get the application form: Victoria Leisure Assistant Pass

Supported Child Development Program  
The Supported Child Development Program provides consultation, staffing supports and staff training. In partnership with Island Health, staff can provide one-on-one assistance for children who require extra support to participate in summer camp programs. 

Learn more: Supported Child Development | Island Health

Camp Inclusion

The City of Victoria offers inclusion support to children in summer camps. We offer support to families who have access to Supported Child Development Funding as well as families that do not have access to support funding. If your child would benefit from inclusion support, please email our Summer Inclusion Coordinator or call 236.464.5183. Support spaces are still available for the 2021 Camp season.


Financial Support Resources

Leisure Involvement for Everyone (L.I.F.E.)
The LIFE program provides a combination of annual credit and program savings to eligible low-income individuals and families to use towards recreational programs and services in all City of Victoria recreational facilities and ten jointly operated centres. In 2019, the City made improvements to increase access to this program. Highlights of changes to the LIFE program include:

  • Eligible residents have unlimited access to City of Victoria recreation facilities
  • Term increased from one to two years
  • Two-year cycle begins upon approval date, not limited to January application
  • Pass recipients will receive two full years of credit on their accounts at the time of issue

LIFE applications are now being accepted online and at Crystal Pool and Fitness Centre. Bring your completed application form to the Crystal Pool and Fitness Centre at 2275 Quadra Street. 

Victoria Campership Fund 
The Victoria Campership Fund provides financial assistance to families with children aged 4-14 who wish to participate in a week-long camp program. Applications are available here or at the    
Crystal Pool and Fitness Centre.

Canadian Tire Jumpstart   
Jumpstart offers programs intended to enrich the lives of kids in need by assisting with registration costs for sport programs. Families with children ages 4-18 interested in sport, dance, or other organized physical activities, may by eligible.

Learn more: Jumpstart (    

KidsSport Victoria       

KidSport Victoria is part of a national network of community based volunteer groups whose goal is to ensure that kids in financial need have access to the positive experience of sport and physical activity. Sport and physical activity provides a lifelong opportunity for self-expression, goal setting, dedication, positive thinking and increased self-confidence for kids.

Learn more: KidSport Victoria/Greater Victoria (  


Additional Resources

If a participant in a recreational program has an allergy, please describe the nature of the allergy on the program registration form. All City programs are nut-free.

Get the Anaphylaxis Action Plan form: Updated Anaphylaxis Action Plan.pdf

Permission to Administer Medications
If a child requires medication to be administered during camp/program hours, staff are prepared to provide accommodations. 

Get the Permission to Administer Medications form: Permission to Administer Medications.pdf

Scent Free Environment
The City recognizes that scented products can cause adverse reactions for some people. To keep the air healthy for everyone, Crystal Pool and Fitness Centre is a scent-free facility. Signs are posted that encourage participants to refrain from using scented products while in the building.